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ÁùºÏ²ÊÖ±²¥¿ª½± is on a journey to weave inclusion and diversity into everything we do. We¡¯re excited about how a more inclusive and diverse workforce can advance our innovation ¨C we know that this is the only way we can remain an industry leader well into the future.

Data shows that inclusive and diverse workforces drive positive results to the bottom line. In its report , covering more than 1,000 large companies across 15 countries, McKinsey concluded that ¡°the most diverse companies are now more likely than ever to outperform less diverse peers on profitability.¡± Similarly, a of over 1,700 companies found that companies with more than average total diversity achieved 19% increased innovation revenue (derived from new products or services).

Leading the effort at ÁùºÏ²ÊÖ±²¥¿ª½± is Chief Diversity Officer Cristina Hernandez, who joined the company in February. As we mark Global Diversity Awareness Month in October, we're sharing our chat with Hernandez about her road from Harvard Law School to a champion of inclusion and diversity (I&D) in the workplace. 

Q: How did you become passionate about promoting I&D in the workplace?

A: I¡¯ve always been passionate about creating spaces where everyone from every background is valued and feels belonging. My mom was deeply committed to helping others and to social justice, and that really shaped so much of who I am. My legal studies also had a huge impact. When I went to law school, I became powerfully aware of lawyers being gatekeepers for justice and the importance of having those gatekeepers reflect the society in which we work. I also learned through the law that change can take time, but if you are persistent and consistent, you can solve problems that seem insurmountable.

Then, on my very first day of practicing law, I met my mentor in the I&D space. After that, at every law firm I worked at, I was on the I&D committee or the hiring committee, working toward greater inclusivity. Over 20 years later, in 2012, I had the opportunity to join my mentor and work on I&D as a professional, and I jumped in!

At the end of the day, I love supporting people. I also love understanding complicated organizations and architecting long-term change processes that create the conditions for everyone to have positive impact and feel belonging. The combination works well for me!

Q: We are in a climate where I&D programs are being questioned and, in some cases, eliminated. What advice would you share for anyone who¡¯s striving to make their corner of the world more just and equitable?

A: We must be honest ¨C our I&D work is occurring within a larger society that is incredibly, and increasingly, polarized. We cannot hide from that. To make progress, we need to bring everyone into the I&D discussion and be willing to engage in difficult conversations. I believe most people want a just and fair work environment. But we¡¯re not really talking with each other about what that means and the things that are getting in the way of that ¨C and we are not listening as much as we should, either. Unfortunately, we¡¯re in a climate where it¡¯s easier to ignore the problem or try to argue with someone than to listen to someone and be open to change.

So, thinking about the four areas of inclusion change I talked about above, we can¡¯t lose sight of the importance of our individual work. We must each examine our own behaviors and beliefs and ask ourselves, what biases do we have that may be getting in the way of connecting with others? Are we willing to challenge ourselves to connect with people who hold contrary views and be open to exploring new ways forward?