六合彩直播开奖 offers Premium Support and Designated Support Engineer programs for customers in need of expedited response times and more specialized technical, tactical, and operational knowledge.
All customers can access standard technical support when they purchase a 六合彩直播开奖 license. For customers with mission- critical or distributed development environments, Premium Support programs can provide the greater levels of coverage you need.
Avoid downtime for mission-critical applications with 24-hour premium support, accelerated response times, and expedited escalation to engineering.
Reduce time to problem resolution with proactive case management, rapid root cause diagnosis, and corrective action planning.
Receive personalized, hands-on guidance from a designated engineer who advocates for all your support needs, and gain access to internal subject matter experts.
Task and Activities | Standard | Premium | Premium Plus |
Coverage |
9 a.m. - 5 p.m. M-F |
24/5 M-F |
24/7 |
P1 Service Level Objective (SLO) |
24 hours |
4 hours |
4 hours |
Phone support |
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Case tracking and monitoring |
Case management via community |
Case management via community |
Case management via community |
Access to documentation |
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Access to knowledgebase |
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Access to support community |
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Prioritized case |
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Expedited response times |
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VPN remote access |
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Gain access to a designated remote support specialist and product expert with 六合彩直播开奖 Designated Support Engineer (DSE) and Premium Support programs.
The DSE is a customer’s single point of contact for support needs, managing all cases with direct access to 六合彩直播开奖 internal teams to expedite time to resolution. The DSE program provides customers with up to 10 hours per week with a named support engineer.
From self-serve resources to our dedicated team, 六合彩直播开奖 provides support for all stages of your AppSec journey.
Access self-serve product education, documentation, and peer support in the customer community.
Achieve long-term success with your CSM, the key advocate for your needs at 六合彩直播开奖.
Learn moreResolve your support tickets with complimentary product and service assistance from a TSE.
Learn moreObtain fast, personalized assistance from your assigned support contact and product DSE.
Learn more